Missed calls, lost revenue
A call to voicemail is often a customer already dialing the next business on the list.
AI phone answering for local business
I build and run the receptionist that answers your phone.
I build, tune, and manage a 24/7 receptionist that's always ready to answer, books the job, and emails you a summary of every call it answers, apart from spam, so you never lose another customer to voicemail.
From $449/mo
Calls are recorded.
- 0:00AIThanks for calling Coastal Air and Plumbing! This is their AI assistant, on a recorded line. How can I help you today?
- 0:06CallerHow's it going? I've got some water coming out from under my kitchen sink. Can someone come take a look?
- 0:14AIYeah, that sounds annoying, water under the kitchen sink is definitely something we handle. We can get a routine plumbing visit set up for that. What's your full name, and can you spell your first and last?
- 0:24CallerYep, it's Sam Whitfield. S-A-M-W-H-I-T-F-I-E-L-D.
- 0:35AIGot it, thanks. What's the full service address for the visit, with the city and zip?
- 0:40CallerThat'll be 39 Harbor Point Road, Millbrook. Zip code is 02456.
- 0:51AIAll right, thanks. Is the best callback number the one you're calling from?
- 0:56CallerYep.
- 0:59AIGot it. Are you the homeowner there, or renting?
- 1:03CallerHomeowner.
- 1:07AIGot it. Since today's Tuesday, I can do Wednesday at nine thirty in the morning, or Thursday at one in the afternoon. Which works better for you?
- 1:16CallerThursday would work better for me.
- 1:21AIAll right, you're all set for Thursday at one in the afternoon. A technician will come out to assess the leak under your kitchen sink and give you the full quote on site.
- And just so you know, Coastal Air and Plumbing is a sample business, so this is a demonstration line and no technician is actually being sent. Thanks so much for calling. Take care.
This is my demo line. Call it yourself.
live
(628) 338-2860
Or dial (628) 338-2860 and hear the AI receptionist live. It answers for a sample business, so try booking a service, asking a question, or reporting an emergency.
The problem
Every missed call is a missed customer.
Most local businesses lose work because the phone rang at the wrong moment, not bad service.
An overloaded front desk
Staff can't greet the person in front of them and answer every ringing line at once.
Customers expect answers now
Callers want a fast, helpful response, not a callback hours later.
After-hours goes unanswered
Evenings and weekends draw plenty of calls, and that's exactly when no one answers.
Why a slow response loses business
General customer research on response expectations. These are not Wharfline results.
What lands on your phone
An email for every call it answers, apart from spam.
Not a monthly report. Here's the actual email that lands in your inbox the moment a call ends.
Wharfline
Harbor View Plumbing · New lead
| Caller | Dana Reyes |
|---|---|
| Callback | (617) 555-0148 |
| Reason | Water heater leaking in the basement, wants same-day service |
| Address | 18 Wharf Street, Millbrook, MA 02458 |
| dana.reyes@example.com | |
| Outcome | EmergencyWater leak |
| Received | Tue, Aug 25 · 2:14 PM EDT |
| Duration | 1:47 |
Summary
Caller reported an active leak from the water heater and asked for someone as soon as possible. Flagged urgent given the active leak. The caller was told someone will be in touch.
View this call in your dashboard →
You are receiving this because Wharfline answers calls for Harbor View Plumbing.
Call reference call_8f3a1c92d4
This is a sample, not a real client’s call. It’s the real shape of the email I send for every call the receptionist answers, apart from the ones it classifies as spam: who called, what they wanted, and a number to call them back on. When your criteria mark a call urgent, the subject line carries [URGENT] and the outcome row says so.
The ledger
What it does, and what it doesn't.
Not a features list. A plain account of what you're buying, checked line by line against the Service Agreement.
What it does
- Answers 24/7, as a configuration you set.
- Books appointments straight into the scheduling calendar I connect for you.
- Captures every caller as a lead.
- Answers questions from the material you give me about your business.
- Transfers a caller to a number you designate when they ask to speak to a person. If you would rather it take a message instead, I configure it that way.
- Emails you a summary of every call it answers, apart from spam, and shows you all of them in your dashboard.
What it doesn't
- No message follow-up to callers.
- No cold outbound, ever.
- No card details taken by voice.
- I don't use your call data to train models.
Works with your calendar: Google Calendar, Outlook / Microsoft 365, or Apple iCloud Calendar. It checks the calendar for times you're already busy, then books the appointment into it.
The receptionist states that the call is recorded in the first sentence of every call. That line is built into the script, before anything else it says. Ask it whether you're speaking to a person and it tells you plainly that it's an automated assistant.
How it works
Up and running in three steps.
I aim to have your receptionist live in about a week once the clock starts. The clock starts when your intake form is complete and your first payment is in, and the exact time depends on how complex your setup is.
-
1
I learn your business
I map your services, hours, FAQs, and booking rules so the receptionist knows how you work.
-
2
I build & train your AI receptionist
I craft a custom script, voice, and call flows, then test it until it handles real calls cleanly.
-
3
You start capturing every call it answers
Calls get answered, booked, and summarized automatically, and I keep tuning it over time.
Who it's for
Built for appointment-driven local businesses.
If your business runs on phone calls and bookings, Wharfline fits right in.
- Home services
- Salons & spas
- Law firms
- Real estate
- Restaurants
- Contractors
- Fitness studios
- Auto repair
- Landscaping
- Cleaning services
- Pest control
- Pet grooming
Pricing
Simple, fully managed pricing.
Straightforward monthly plans for a receptionist I build, tune, and run for you, sized to how many calls you take.
Starter
$449/mo
For the solo operator who can't answer while on the job.
- 24/7 or after hours call answering
- 150 answered calls a month included
- Calendar integration
- Lead capture and call summaries
- Appointment booking
- Call transfer to a number you designate
- Email notifications
- Client dashboard: see every call it answers, its outcome, and the full transcript
- Ongoing support and tuning
Growth
$749/mo
For the growing crew losing calls during the busy season.
- 24/7 or after hours call answering
- 350 answered calls a month included
- Calendar integration
- Lead capture and call summaries
- Appointment booking
- Call transfer to a number you designate
- Email notifications
- Client dashboard: see every call it answers, its outcome, and the full transcript
- Ongoing support and tuning
- Lead qualification
Pro
$1,149/mo
For multi tech shops with steady call volume.
- 24/7 or after hours call answering
- 750 answered calls a month included
- Calendar integration
- Lead capture and call summaries
- Appointment booking
- Call transfer to a number you designate
- Email notifications
- Client dashboard: see every call it answers, its outcome, and the full transcript
- Ongoing support and tuning
- Lead qualification
- Priority support: your requests are worked ahead of Starter and Growth requests in my queue
Every plan is fully managed. I build, tune, and monitor it for you, with a client dashboard so you can see every call it answers whenever you want. On Pro, priority support means your requests are worked ahead of Starter and Growth requests in my queue. It is not a 24/7 support desk and not a guaranteed response time, on any plan. There is no setup fee right now. No long term contract, cancel anytime.
Your first month is guaranteed. If the receptionist is not right for your business, ask within 30 days of going live, or within 60 days of your first payment, whichever comes first, and I refund your first month in full and cancel the service. If I have not brought your receptionist live within 60 days of your first payment, you can cancel and take the full first-month refund at any time until I do.
How call counting works
A call counts toward your allowance if it lasted at least 15 seconds and the platform that runs your receptionist did not classify it as spam. Those two tests are the whole rule: a shorter call never counts, and a longer one counts unless the spam filter catches it. My system does not judge why someone called, so once a call runs past 15 seconds it cannot tell a wrong number, a misdial, or a silent line from a genuine enquiry, and those calls count. I do not cut your calls off when you reach your allowance, and your service continues normally. If your volume runs above it, my first step is to talk to you about moving to a plan that fits. I also reserve the right to bill for calls above your monthly allowance at $1.50 per call. I will not charge overage without telling you in advance, and I will not apply it retroactively to a period that has already ended.
Need something custom?
Plans are a starting point. I scope add-ons like email follow ups to your business, and confirm the details on your consultation call. There is no setup fee right now.
Book a callFAQ
Questions, answered.
Yes. It checks your calendar for times you are already busy and books into it with the right service and time. If you schedule jobs in a field-service app, new bookings land in your calendar and your email, not in the app. I connect your calendar during onboarding and test a real booking before you go live.
It's built to take a detailed message rather than guess. You set the rules, and every call it answers is logged so nothing is lost. I review real calls and tune it continuously, and if something goes wrong, I fix it fast.
Yes, to a number you designate. When a caller asks to speak to a person, it transfers the call to the number you gave me during onboarding. You set that number and you can change it at any time. If you would rather it take a message instead, I configure it that way. On a call your emergency criteria treat as urgent it does something different: it gives the relevant safety instruction, takes the details, and tells the caller someone will be in touch. It does not transfer an urgent call.
I aim to have your receptionist live in about a week once the clock starts. The clock starts when your intake form is complete and your first payment is in, and the exact time depends on how complex your setup is. I map your business, build and test the call flows, then launch.
No. You keep your existing number and forward calls to the receptionist, so your published number never changes.
Completely. It's trained on your services, hours, policies, and tone, and I adjust it anytime you add a service or change something.
Support them. It backs up your team on the calls they can't get to, like overflow, after hours, and weekends, and it can run the line on its own if you don't have a front desk.
It uses a natural, human sounding voice, and most callers just get helped. It states that the call is recorded in the first sentence of every call, and if a caller asks whether they're speaking to a person, it says plainly that it's an automated assistant. When a caller needs a person, it takes their details so you can follow up. Call (628) 338-2860 to hear it live.
Who builds it
Hi, I'm Cam Higney. I build every Wharfline receptionist myself.
No call center and no offshore team. I write the scripts, tune the voice, and review the calls, so if something's off, I'm the one who fixes it.
I have a B.S. in Computer Science. I've worked with AI professionally for over a year.
Hear it for yourself: call (628) 338-2860. It answers live as the AI receptionist for a sample business, so try booking a service, asking a question, or reporting an emergency.
Calls are recorded.
Questions before you book? Email me directly at support@wharfline.com.
Book a call
Pick a time that works for you.
Grab a 30-minute consultation. I'll walk you through how a Wharfline receptionist would handle your calls and what it would cost for your business.
Prefer I reach out?
Not ready to pick a time?
No problem. Leave your details and I'll get back to you within one business day. Or Book a call and I'll talk you through it then.
Want to hear it first? Call (628) 338-2860 to talk to the live AI receptionist, or email support@wharfline.com.
No pressure, no obligation. Just a quick look at how it fits.