Terms of Service
Edition 7 · 2026-10-04 · Last updated October 4, 2026
Acceptance
By using the Wharfline website ("the Site") or the Wharfline service, both operated by Wharfline Technologies LLC, you agree to these terms. If you don't agree, please don't use them.
These Terms govern your use of this website. If you become a client, the Wharfline Service Agreement you accept at checkout, together with the Data Processing Addendum, governs the service itself and controls over these Terms on any question about the service. My Privacy Policy at wharfline.com/privacy explains how I handle information.
Service
Wharfline provides a managed AI receptionist that answers calls, captures and qualifies leads, books appointments, answers FAQs, and sends call summaries, per the client's selected plan.
Client responsibilities
The client is responsible for the accuracy of the information and call-handling instructions it provides, for lawfully forwarding its calls to the service, and for informing its own customers where required by law. The client represents that it has authority to enable call handling for its business.
Call recording & compliance
The client acknowledges that calls are recorded and transcribed to provide the service, and is responsible for compliance with call-recording and consent laws applicable to the client and its callers. The AI receptionist is built to speak a recording notice at the start of every call, before any other handling, and Wharfline is responsible for configuring and keeping it that way. The notice tells callers that the line is recorded. The only calls with no recording are those a caller ends before the assistant answers.
Text messages
Wharfline does not send text messages from its own phone lines.
Some of our business clients may choose to text their callers, for example to confirm a booking. Each such program belongs to the client: it runs under the client's own terms and the client's own registration with the mobile carriers, and messages go only to callers who agree to receive them during the call. Wharfline sends the messages as the client's service provider. Today, no business we serve sends text messages through us.
Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out; we honor opt-outs we receive on a client's behalf. For support, email support@wharfline.com. Carriers are not liable for delayed or undelivered messages. Our Privacy Policy explains how we handle mobile numbers.
Service terms
Pricing, scope, and the terms of any AI receptionist service are set out separately in a written agreement or proposal between Wharfline and your business. Information on the Site is for general guidance and may change.
Acceptable use
- Don't use the Site or service for any unlawful purpose.
- Don't attempt to disrupt, damage, or gain unauthorized access to the Site or service.
- Don't submit false information or other people's details without permission.
No warranties
The Site and service are provided "as is" without warranties of any kind. We make no guarantees about specific business outcomes or results.
Limitation of liability
To the fullest extent permitted by law, Wharfline Technologies LLC is not liable for any indirect or consequential damages arising from your use of the Site or service.
My total liability arising from your use of this website is limited to one hundred dollars ($100).
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for willful or knowing conduct under Massachusetts General Laws Chapter 93A.
Governing law
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws principles.
Contact
Questions about these terms? Email support@wharfline.com.